Last updated: 9 October 2026

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This Shipping Policy applies to orders placed through www.natashahaynesgallery.com.

Order Processing

Ready-to-ship originals and prints will be prepared and dispatched within the estimated timeframe shown on the product page or order confirmation.

Commissioned artwork will be dispatched once the artwork has been completed, approved and paid for in full. An estimated completion time will be agreed when the commission is booked.

Orders will be delivered without undue delay and, unless a different timeframe has been agreed, within 30 days of the order being accepted.

Business days exclude weekends and UK bank holidays.

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UK Delivery

UK delivery costs and available options will be displayed on the product page or during checkout. Where a product is advertised with free UK delivery, no additional standard delivery charge will be applied.

Original artwork will be carefully packaged and sent using an appropriately tracked and insured delivery service. The delivery method used for prints and other products will depend on their size, value and destination.

Tracking information will be provided where available.

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International Delivery

International delivery may be available to selected destinations. Available delivery options and costs will be shown during checkout or confirmed before purchase.

International delivery times are estimates and may be affected by customs processing or delays within the destination country.

Customers are responsible for any customs duties, import taxes or handling fees charged by their country. These charges are not included in the product price or delivery cost.

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Delivery Addresses

Please ensure that the delivery address supplied at checkout is complete and accurate. Natasha Haynes Gallery cannot be responsible for delays caused by incorrect or incomplete address information provided by the customer.

If you notice an error, please email info@natashahaynesgallery.com as soon as possible. An address cannot always be changed once an order has been dispatched.

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Delivery Times

Delivery dates are estimates unless a specific date has been expressly agreed in writing.

Natasha Haynes Gallery is not responsible for courier or customs delays outside reasonable control, but will provide reasonable assistance if a delivery is delayed.

If an order is required for a birthday, anniversary or another important date, please make contact before ordering to confirm whether delivery is likely to be possible.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful, it is the customer’s responsibility to follow the courier’s instructions and arrange redelivery or collection.

Additional postage may be charged where an order is returned because the delivery address was incorrect, the delivery was refused or the parcel was not collected. This will not apply where the failure was caused by Natasha Haynes Gallery or the delivery provider.

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Lost Orders

If an order has not arrived within the expected delivery period, please email info@natashahaynesgallery.com with your name and order number.

Natasha Haynes Gallery will contact the delivery provider and investigate the shipment. Please allow reasonable time for the delivery provider to complete its investigation.

The artwork remains the responsibility of Natasha Haynes Gallery until it is delivered to you or to a person you have identified to receive it.

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Damaged Orders

Please inspect your order and its packaging as soon as it arrives.

If an artwork or print has been damaged during delivery, please contact info@natashahaynesgallery.com as soon as reasonably possible—preferably within 48 hours—and provide:

• Your name and order number.

• Photographs of the damaged artwork or print.

• Photographs of the exterior and interior packaging.

• A photograph of the delivery label.

• A brief description of the damage.

Please retain all packaging while the issue is investigated, as the courier may require it for a claim.

Reporting damage within 48 hours helps a courier claim to be raised promptly but does not affect your statutory consumer rights.

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Combined Orders

Where an order contains products with different preparation times, the items may be dispatched together once the complete order is ready. If items are sent separately, you will not be charged additional delivery costs unless this has been agreed beforehand.

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Returns

Shipping arrangements for returned items are explained in the separate Returns and Refund Policy.

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Contact

For delivery enquiries, please contact:

Natasha Haynes Gallery
Website: www.natashahaynesgallery.com
Email: info@natashahaynesgallery.com