An original is the one-of-a-kind artwork created by Natasha. Only one original of each piece exists.An art print is a professionally produced reproduction of an original artwork. The size, paper and other details will be stated within the individual product description.

Some pieces may be sold framed, while others may be supplied unframed so that you can select a frame that complements your own space.If you are commissioning an artwork, please discuss framing requirements before the work begins.UK DeliveryYes. UK delivery options and any applicable charges will be shown during checkout or confirmed before a commission is booked.Artwork is carefully protected and packaged for delivery. Original artwork will normally be sent using a tracked and appropriately insured service.International DeliveryInternational delivery may be available to selected destinations. Please email info@natashahaynesgallery.com before ordering if delivery is required outside the UK.International customers are responsible for any customs duties, import taxes or handling charges imposed by their country. These charges are not included in the purchase price or delivery cost.

Ready-to-ship originals and standard, non-personalised prints purchased online can normally be returned in accordance with the Returns and Refund Policy.You must notify Natasha Haynes Gallery within 14 days from the day after delivery. Once notification has been given, you have a further 14 days to return the item.Commissioned, bespoke and clearly personalised artwork cannot normally be returned because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.Please read the full Returns and Refund Policy before purchasing.

Please photograph the exterior packaging before opening it if there are visible signs of damage.Contact info@natashahaynesgallery.com as soon as possible—preferably within 48 hours of delivery—and include clear photographs of:The damaged artwork or printThe exterior and interior packagingThe delivery labelAny visible damage to the frame, where applicablePlease retain all packaging while the issue is investigated, as the delivery provider may need to inspect it.Reporting damage within 48 hours helps a courier claim to be raised promptly and does not affect your statutory consumer rights.